In these terms and conditions, 'you' and 'your' means all people named on the booking form and in the holiday party. 'We', 'us' and 'our' means Mr & Mrs PGS Foxton and Lorna Harrison trading as Stylish Stays of Northgate Point, Kirkgate, Silpho, Scarborough, YO13 0JH (Stylish Stays)
We arrange booking of properties as the property owner. When you book a property with us you are entering directly into a contract with the owner of the property.
DEFAULT BOOKING TERMS:
These booking terms ('Booking Terms') are between Stylish Stays (referred to as ‘We’/’Us’/’Our’) named under the ‘Reservation Confirmed with’ section of the Booking confirmation ('Booking Confirmation') and the person or legal entity making the Booking (‘You/Your’).
These Booking Terms refer to the provision of accommodation services ('Booking(s)') by Us to You, and are governed by English law and apply to all Bookings.
By making a Booking You are bound by these Booking Terms.
When You make a payment using a credit card, We (or Our trading name if different) will be displayed as the merchant of record.
Bookings
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You.
All bookings depend on the property being available. The person making the booking must be at least 18 years old at the time of booking. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these Terms and Conditions. The person making the booking is responsible for making all payments due to us.
We will accept a reservation when We have confirmed Your reservation and received either:
full payment of the total price; or
(ii) payment of a 25% deposit; or
(iii) any other amount We have specified at the time of Your booking; or
(iv)We have agreed to collect payment from You either on arrival or departure.
Where a deposit or any other amount that is less than the total value of the stay is paid, any further deposit and/or the balance will be paid by You directly to Us in accordance with the terms of the Booking Confirmation or, if agreed with Us on check-in or at an earlier date if so requested via a direct communication between You and Us.
You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking. Bookings must be paid for by bank transfer or using a valid credit or debit card or via PayPal or any other payment type specified by Us. When Your Booking is confirmed, a reservation number is given. This number must be retained for access to Your Booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting Us.
Prices
All prices include VAT where applicable at the current rate / All prices are net of any National, Local or City taxes. All prices are for the property and are not on a per person basis. Occasionally prices are rounded to the nearest pound sterling. Our prices are inclusive of bed linen, towels and fuel. Wi-fi is provided free of charge but this assumes that your usage is reasonable. We reserve the right to invoice for any usage we consider unreasonable or excessive.
Prices do not include other costs You may choose to incur during Your stay (unless otherwise stated). Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and rooms shown.
Availability
In the event that We are unable to accommodate You as per Your Booking, You will be offered alternate accommodation or dates by Us and if there is a difference in the Price, You will be liable for the price differential. However, if the differential is less than the original value of Your Booking, a refund of the difference will be made to You. Alternatively and at our discretion We will refund You the price of Your stay.
Arrival and departure
Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must confirm this directly with Us. In the event that You attempt to check-in outside of the stated times without prior arrangement, We may cancel the booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. The check-out time is also specified on Your Booking Confirmation. In order to maximise the time between bookings we require that all guests check out promptly.
Cancellations & Amendments
If You cancel Your Booking on or before the cancellation deadline specified in the Cancellation Policy section of Your Booking Confirmation (the ‘Cancellation Deadline’) a full refund will be given including any booking extras paid at the time of Your Booking.
If You cancel Your Booking after the Cancellation Deadline You will be charged the full value of the applicable Cancellation fees, as specified on your Booking Confirmation, including, where applicable, any booking extras You have pre-ordered in advance of Your stay (unless specified otherwise). You accept that We retain the right to pre-charge the applicable Cancellation fees as soon as the Cancellation deadline has passed and these become due.
Should You change the number of guests, dates, room nights or room type (“Amendment”), then the prices are also subject to change. Should You request an Amendment and should We not be in a position to accommodate Your Amendment, Your Booking will be cancelled and a full refund given to You, provided that such cancellation occurs on or before the Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply.
We reserve the right to cancel Your booking at an time. We will only do so if our ability to operate has been affected or we have reason to believe You or We or our staff are at risk. If We cancel Your booking We will refund You in full. We will give You as much notice of cancellation as possible but You accept this may be an inconveniently short period. We will not be responsible for any loss you may suffer as a result of cancellation by Us.
Payment
The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or PayPal account or any other payment type offered at the time of Booking or on check-in or check-out. Your card statement will display Our trading name (which may be different to our advertised brand) as the merchant of record. All additional goods and services purchased during Your stay must be paid in full directly with Us.
Liability
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages.
We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation if You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
Special disclaimer
You acknowledge the contagious nature of the Coronavirus/COVID-19, or other similar pandemic viruses, (the “Virus”) and that many other public health authorities recommend social distancing.
Whilst We have put in place preventative measures to reduce the spread of any such virus, You acknowledge that We cannot guarantee that You will not become infected with the Virus. You understand that the risk of becoming exposed to and/or infected by the Virus may result from the actions, omissions, or negligence of yourself and others, including, but not limited to, our staff, and other guests and their families.
You voluntarily seek the accommodation services We provide and acknowledge that You are increasing your risk of exposure to the Virus. You acknowledge that You must comply with all set procedures to reduce the spread while staying with Us.
In relation to the Virus You hereby agree and release Us harmless from, and waive on behalf of Yourself, Your heirs, and any personal representatives, any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to Yourself and/or Your property that may be caused by any act, or Our failure to act, or that may otherwise arise in any way in connection with any services received from Us. You understand that this release discharges Us from any liability or claim that You, Your heirs, or any personal representatives may have against Us with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from Us. This liability waiver and release extends to Us together with all owners, partners, and employees.
Data protection
We will process the information You provide to Us in accordance with the relevant data protection legislation. Your personal data may be transferred to the Online Travel Agency You used to make your Booking, and to eviivo Limited (Registered Office 154 Pentonville Road, London, N1 9JE Company Number: 5002392), including where necessary its subsidiaries outside of the EU. By making a Booking, You consent to this processing of information as described above and the transfer of Your information to our software provider: eviivo Limited.
Brochure and website details
We aim to make sure that the information provided is presented accurately on our website and in other promotional literature or material we produce and provide. There may be small differences between the actual property and its description. This is usually because we are always aiming to improve services and facilities. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website or advertised elsewhere. We make reasonable efforts to make sure that information we give you about the property and its facilities or services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, unless this was caused by our negligence.
Events beyond our control
We will not be legally responsible either jointly or individually for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we could not, even with all due care, expect or avoid, including: natural disaster; acts of terrorism; malicious damage; keeping to any law or governmental order, rule, regulation or direction; insolvency or bankruptcy of an owner; fire, flood, snow or storm; pandemic or other circumstances affecting the supply of goods or services.
Service Providers terms and conditions
If any of the services which make up your holiday experience are provided by people, firms, companies and other organisations which are independent of us, these service providers will provide services in line with their own terms and conditions. Some of these terms and conditions may limit or exclude their liability to you.
Insurance
We recommend that you take out enough travel insurance to cover you for your total stay.
In particular we strongly recommend you have adequate insurance in place to cover yourself for cancellation. We cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.
Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your booking, please tell us as early as possible. If we reasonably feel unable to properly meet that person's particular needs, we can refuse or cancel the reservation.
Your stay
Arrival and departure - You can arrive at your property at any time after 4 pm (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period. You must leave by 10am on the last day. If your arrival will be delayed beyond 9pm on the start date of your rental period, you must let us know. If you fail to do so, you may not be able to get into the property. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let us know you are arriving late, we may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid.
Condition of use - You and all members of your party agree to keep the property, it's contents and outdoor areas, clean and tidy, to leave the property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted on behalf of the owner.
You are responsible for the actual costs of any breakage or damage in or to the property - along with any extra costs that may result - which are caused by you or any members of your party. We can ask for an extra payment from you to cover any related costs including extra cleaning costs, time and any consequential losses we suffer. This is no limited by reference to any security deposit requested by us.
We can refuse to allow You into the property or ask You to leave if We reasonably believe You or any member of Your party is behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of You or any members or Your party. We will treat these circumstances as a cancellation by You.
Courtesy - We ask You to show courtesy to the occupants of other nearby properties in particular in terms of noise, parking and tidiness of any shared facilities e.g. shared driveways.
Maximum occupancy - You must not allow more people than Our website states to stay overnight in the property (unless with Our prior agreement). You cannot arrange for visitors to the property - without our advance consent. You cannot significantly change the number of adults or children during Your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.)
Usage - You must not hold events (such as parties, celebrations or meetings) at the property without our advance consent. If You do any of these things, We can refuse to hand over the property to You, or can repossess it. If We does this, We will treat this as You cancelling the booking. In these situations You will not receive a refund of any money You have paid for Your booking. We will not be legally responsible to You as a result of this situation. (This will include, for example, any costs or expenses You have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.) We are not under any obligation to find any alternative accommodation for You. You must allow us or a representative (including workmen) access to the property at any reasonable time during Your stay. In the case of an an emergency or if a problem needs sorting out quickly and You cannot be contacted in time, We may enter the property at any time without giving You prior notice.
Pets - Pets are not allowed in our properties unless by prior arrangement. If agreed by us and you bring a pet with you, it is not allowed into bedrooms or onto furniture and you must bring suitable bedding. It must not foul on the lawn or in the garden. You must not leave any pets unattended in the property, including any garden. Registered assistance dogs belonging to those with sight or hearing difficulties are allowed in all properties even if the property description says that pets are not allowed. If you or any member of the party has a pet allergy, we cannot guarantee that dogs, or other pets, have not stayed in your chosen property, even if the property is described as not allowing pets, nor can we accept any responsibility for any subsequent health reaction. It is your responsibility to make specific enquiries before booking as some property owners may take their own pets to a property. If we agree to allow a pet to accompany you an additional charge will be added to the price of your holiday.
Smoking - all our properties are non-smoking and under no circumstances must smoking occur inside one of our properties.
Baby equipment - we can provide at each property a travel cot and highchair by prior arrangement. Other baby equipment is specific to each cottage and can be reserved at the time of booking. Availability of such equipment is limited and cannot always be guaranteed (e.g. we may not be able to provide two travel cots if there are two babies in your party). You must bring your own cot linen. We will leave the equipment in your property for arrival and will leave travel cots for you to erect (instructions will be provided) in the bedroom of your choice. You should check all baby equipment before use and make sure you use it responsibly.
Safety - guests must accept responsibility for their own and their children's safety. Baby equipment, play equipment, any amenities or equipment provided must be used at your own risk. We accept no responsibility for personal injury to any guests or consequential loss or damage to their property.
Security deposit
We do not request a security deposit at the time of booking. We reserve the right to request a security deposit of up to £150, for each booking, to be paid prior to or upon arrival. We will return any security deposit requested in cash at the end of your stay or by bank transfer as soon as possible following your departure (less any costs for breakages, damage and so on, if it applies). This is not included in the holiday prices shown on our website.
Left Property
We charge a £15 administration fee plus postage, to compensate for our time in retrieving and packing the item. We reserve the right to charge more for heavier or valuable items. We will dispose of unclaimed items left behind to charity shops within twenty eight days.
Special Requests
If you have any special requests, you must let us know when you make a booking. We cannot guarantee that any request will be met. Confirmation that we have noted a special request or passed it on to a service provider, or of the fact it is shown on your written confirmation or any other document, is not confirmation that the request will be met. If we fail to meet any special request, it will not mean we or they have broken your contract.
Complaints
If you want to complain, we, together with any other service provider (whichever applies), will want to take action to sort your complaint out as soon as possible. You should put any queries or concerns to us immediately so that it can be sorted out as quickly as possible. We will use all reasonable endeavours to resolve any problems amicably.
Governing law
Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and any dispute will be dealt with by the courts of England and Wales.
Communicating with you
To process your booking we will need to collect and process personal information. For more detailed information about how we use personal information, please see our Privacy Policy.
